FAQs

How early do I need to arrive? Please plan on arriving ten to fifteen minutes early for your spa services and body treatments. For hair appointments, please arrive 5-10 minutes early.

How long should my hair be for waxing? For waxing services we do require the hair to have at least 2.5 to 3 weeks of growth.

Can my children come with me to the spa? Unfortunately we do not provide a child safe environment. We do ask that you make other arrangements for children under the age of 12, prior to your appointment, no children will be allowed in our spa or waiting area unless they are receiving a service.

What should I do if I need to cancel? If you do have to cancel you appointment we do ask for a 48 hour notice. Please just contact the front desk at 716 652 7633 or email us here.

Are gratuities included in packages or services? We have not added gratuities on our packages or services, if you would like to leave an amount for your stylist you are more than welcome to.

I received a gift certificate for a specific service. Can I exchange the service given? Yes, your gift certificate will turn into a dollar amount and will be good for any other service or retail product.

I received a gift certificate for a package and I am unable to come in the same day for all the services, can I split it up? Yes, you are more then welcome to split up your package amongst different days.